AI might finally deliver real ROI for businesses in 2026 - and experts say this is why (www.zdnet.com)

Experts predict that 2026 will mark a pivotal year for AI adoption in businesses, transitioning from high investment with minimal returns to achieving tangible ROI through targeted implementation. Despite considerable global investments—$252.3 billion in corporate AI and $109.1 billion in the U.S. during 2024—most companies have not realized substantial returns from their AI initiatives. A notable MIT study indicated that only 5% of businesses saw significant value from their generative AI investments. Business leaders are now expected to shift their focus to specific, high-impact areas where AI can reshape operations, thereby unlocking new revenue streams and efficiencies. Central to this evolution is the exploration and deployment of AI agents, which can enhance both internal operations and customer interactions. While adoption rates remain low—with only 11% of companies actively using AI agents in production—predictions indicate that these agents will play a foundational role in automating routine business tasks by 2026. Additionally, organizations are expected to prioritize employee education and training in AI fluency to mitigate risks and optimize AI outputs. As companies refine their approach and establish clear frameworks for AI integration, the industry anticipates a significant shift toward operationalizing AI agents, ultimately driving meaningful value and competitive advantage.