AI could finally pay off for businesses in 2026 - thanks to this, experts say (www.zdnet.com)

Experts predict that 2026 will be a pivotal year for businesses reaping the benefits of AI, moving beyond initial hype and pilot projects to tangible returns on investment (ROI). Despite significant investment in AI—$252.3 billion globally in 2024 alone—most companies have struggled to realize substantial benefits, as demonstrated by a study revealing that 95% of businesses experienced no ROI from generative AI initiatives. Key to this anticipated turnaround is a focused approach from leaders who will now pinpoint high-impact areas for AI deployment, particularly through the adoption of AI agents. These AI assistants are expected to streamline operations by performing tasks autonomously and collaborating effectively, although many companies have found moving from pilot to production challenging. In addition to focusing on AI agents, successful deployment will hinge on enhancing employee education and upskilling. Forrester forecasts that 30% of large enterprises will soon require AI fluency training to foster confidence and competency, reducing the risks associated with poor data handling. This comprehensive strategy, which blends technological advancements with workforce readiness, marks a crucial shift in how businesses can leverage AI for greater efficiency and innovation in 2026 and beyond. As organizations refine their approaches and establish clearer guidelines, a transformative era for AI in business could finally emerge.