Included Health is launching an AI personal health assistant that'll face off with Big Tech from Verily to OpenAI (www.businessinsider.com)

Included Health has launched an AI-powered personal health assistant named Dot, designed to compete with major players like Google and OpenAI in the healthcare sector. This tool leverages detailed patient data, including medical claims and benefits information, to provide accurate and on-demand health-related answers, with the aim of enhancing the patient experience. The company, which has been personalizing healthcare interactions for over a decade, thoroughly tested Dot for 18 months to ensure its accuracy, emphasizing that it must deliver precise information rather than general probabilities often associated with generative AI models like ChatGPT. The significance of Dot lies in its integration of human clinical oversight, which Included Health believes sets it apart from Big Tech competitors potentially hesitant to navigate the complexities of personal patient data and regulatory compliance. Dot not only assists patients with their health-related inquiries and preparation for medical visits but also ensures that sensitive topics, such as mental health crises, receive immediate human intervention. Although Included Health is currently profitable and has held off on an IPO amid market volatility, CEO Owen Tripp hints that future acquisition opportunities may arise from the evolving healthcare AI landscape, positioning the company for further growth and innovation.