ChatGPT memories are disappearing for some users – here’s what you can do to protect yours (www.techradar.com)

Some ChatGPT users have reported that their saved Memories — the personalized bits of information the model stores about you (for example, allergies or your location) — suddenly went blank, according to multiple Reddit posts. OpenAI hasn’t acknowledged the issue on its status page, so it doesn’t appear widespread, but people on desktop, mobile and web apps have described losing their saved-memory panels. That’s significant because Memories power personalization and convenience; losing them could mean rebuilt preferences and repeated prompts for the same personal details. If you rely on Memories, take a quick manual backup: go to Settings > Personalization and ensure both Reference chat history and Reference saved memories are enabled; Pro/Plus users can open Settings > Personalization > Manage Memory to view, reorder or delete entries. Copy the Manage Memory contents into a local text file (it takes minutes) — note you can’t paste it back into the memories interface to auto-restore, so re-adding requires sending “Remember that…” prompts for each item. If you spot missing entries, try logging out and back in as a first troubleshooting step. No official fix has been posted, so a simple local copy is the safest short-term precaution.