ServiceNow CEO says AI is reorienting the global economy (www.businessinsider.com)

ServiceNow reported a stronger-than-expected quarter and raised its 2025 guidance as CEO Bill McDermott argued that generative AI is “reorienting the global economy.” Subscription revenue reached $3.3B (up 22% YoY) and total revenue was $3.4B, while the board approved a five-for-one stock split. Management attributed the beat to accelerating adoption of ServiceNow’s AI offerings—Now Assist, Workflow Data Fabric, RaptorDB, the AI Experience interface and the Zurich product—and disclosed 103 deals worth >$1M ACV and 553 customers spending >$5M. McDermott framed AI as moving from consumer benefits to enterprise transformation, even as market concerns persist that AI tools could let companies build more in-house and pressure SaaS vendors. Technically, ServiceNow is pitching itself as the “single, clean pane of glass” above messy legacy data, aiming to orchestrate cross-functional workflows and make complex AI projects deliverable without wholesale rip-and-replace. The company is hiring frontline roles (sales, architects, forward-deployed engineers) and retraining staff to support rapid deployments, and highlights partnerships with Nvidia, FedEx and government agencies to deepen enterprise integrations. While McDermott acknowledges early corporate AI projects often fail, he says ServiceNow’s platform and data fabric are proving ROI-positive and are central to enterprises scaling AI use cases.