Chatty – Open-source autonomous AI chat agent with tool calling (github.com)

Chatty, an open-source autonomous AI chat agent, has been launched as a comprehensive alternative to existing customer support solutions like Zendesk and Intercom. Designed for modern businesses with online stores, Chatty seamlessly integrates with platforms such as WhatsApp, Slack, and WooCommerce to automate customer interactions, conduct lead capture, and schedule meetings. Users can either self-host the solution on their own compliant infrastructure or leverage the Chatty Cloud for a streamlined experience. This release is significant for the AI/ML community as it emphasizes data ownership and flexibility, allowing users to run the application with complete control over their data and AI models. Key features include a visual flow builder for customizing interactions, a unified omnichannel hub for managing customer conversations, and the ability to integrate various AI tools for enhanced performance. With a strong emphasis on security and GDPR compliance, Chatty not only enables businesses to reduce support costs but also enhances customer engagement through real-time interactions and intelligent automation, making it a compelling choice in the evolving landscape of AI customer support solutions.