ElevenLabs Agent Workflows (elevenlabs.io)

ElevenLabs has introduced Agent Workflows, a visual, graph-based interface for building non-linear conversational agents in its Agents Platform. Rather than a single linear script, developers can compose branching graphs of nodes—Subagent, Dispatch Tool, Agent Transfer, Transfer to Number, and End—that let you change agent behavior, call tools deterministically, hand off to other agents or humans, and terminate flows cleanly. Edges support forward/backward movement and configurable transition logic, including natural‑language LLM conditions evaluated at runtime, with labeled paths for success/failure and future plans for richer branching predicates. Technically, Subagent nodes let you override or augment any agent configuration at specific points (system prompt, LLM selection, voice settings, available tools, or KB attachments), enabling per-phase model switching (e.g., boost to a stronger LLM for complex reasoning), stricter policies for sensitive collection, or voice/personality changes. Dispatch Tool nodes guarantee tool execution and provide explicit success/failure routing, improving reliability and observability of tool calls. The result is a modular orchestration layer that makes complex dialogue management, multimodel/speech workflows, and human handoffs far easier to design, test, and iterate—significant for teams building production-grade conversational AI that require fine‑grained control, safety constraints, and contextual routing.