Study finds neurodiverse workers more satisfied with AI assistants (arstechnica.com)

A recent UK government study evaluating Microsoft 365 Copilot reveals that neurodiverse employees report significantly higher satisfaction and are more likely to recommend AI assistant tools compared to their neurotypical peers. Conducted by the Department for Business and Trade between October 2024 and March 2025, the trial involved 300 analyzed participants using diary studies, interviews, and task observations. Neurodiverse users—including those with ADHD and dyslexia—highlighted how Copilot "leveled the playing field," offering enhanced support beyond traditional accessibility software by integrating seamlessly within everyday applications. The benefits of AI assistants extended to users with hearing disabilities as well, with features like AI-powered meeting transcription improving participation and reducing cognitive load during discussions. These findings suggest that AI workplace tools can address accessibility gaps unmet by conventional accommodations, empowering a broader range of employees to perform confidently and efficiently. Although the 90 percent confidence level for satisfaction is slightly below usual academic thresholds, the strong confidence in recommendation rates signals meaningful impact. This study is significant for the AI/ML community as it highlights the potential for AI to enhance workplace inclusivity and productivity, especially for neurodiverse populations. As organizations increasingly adopt AI assistants, understanding these differential effects encourages developers to prioritize adaptive, embedded solutions that meet diverse accessibility needs—transforming AI from a generic productivity tool into a tailored empowerment resource.