Where do AI norms come from? (charity.wtf)

Dr. Cat Hicks, a research psychologist, and an author explore effective norms around AI usage in a dialogue that delves into the complexities of team dynamics and ethics in software engineering. Their conversation arises from the simultaneous writing of their respective books, highlighting common themes around the responsibilities of teams in sociotechnical systems. They address the urgent need for businesses to establish clear values and governance when integrating AI, particularly in an environment rife with both boundless potential and anxiety about diminishing returns on efficiency. Significantly, they emphasize the importance of open dialogue within organizations to surface frustrations and expectations about AI. The approach shared involves conducting listening sessions to gather input from team members, which can help identify recurring themes and guide the formulation of AI norms and values. This process aims to create a supportive culture amidst the pressures of technological advancement, fostering not only better outcomes but also a healthier workplace environment as companies navigate the evolving landscape of AI/ML tools and their implications.