Inbxer – Open-source customer support platform for B2B SaaS (github.com)

Inbxer has launched as an open-source customer support platform specifically designed for B2B SaaS businesses. This platform integrates email, Slack, and in-app chat into a single account-aware queue, enhancing the support experience by keeping customer context at the forefront. Inbxer employs six specialized AI agents to assist support teams: these agents can draft responses, summarize threads, prioritize urgent issues, suggest labels, and more. Crucially, all AI-generated suggestions are subject to human review, ensuring that customer responses maintain a personal touch while reducing the burden of repetitive tasks. The significance of Inbxer lies in its tailored approach to B2B customer support, recognizing that support interactions are not just about responding to anonymous tickets but managing ongoing relationships with named accounts. Key features include a unified channel queue, extensive customization options, and powerful integration capabilities, allowing businesses to maintain control over their data and support processes. With an MIT license, Inbxer can be self-hosted, providing organizations with the flexibility to adapt and expand its functionality as needed—all while ensuring they meet service-level agreements (SLAs) with automated workflows and real-time updates.