Mythic Beasts: Human support requires human queries (www.mythic-beasts.com)

Mythic Beasts has announced a significant policy change regarding their customer support, emphasizing the need for human-generated queries amidst the growing issue of Large Language Models (LLMs) generating overly complex support requests. While the company values the utility of LLMs, they have found that these AI-generated submissions can overwhelm their support processes, leading to confusion and inefficiency. This has prompted them to revise their response targets, now excluding LLM-generated inquiries that complicate understanding and resolution. This move highlights the increasing challenges faced by companies in the AI/ML landscape as the volume and nature of support queries evolve. By insisting on human-generated requests, Mythic Beasts aims to maintain effective, human-centric support that ensures clarity and speed in addressing customer concerns. This policy not only reinforces the importance of genuine human interaction in customer service but also serves as a cautionary tale for other tech firms on the potential pitfalls of relying too heavily on AI-generated content, particularly in customer relations.