61% of US adults use AI for health information now - up from 2% in 2024 (www.zdnet.com)

A new survey by Salesforce reveals a dramatic shift in how U.S. adults approach health information, with 61% now using AI—up from just 2% in 2024. This change reflects growing trust in AI for healthcare tasks, driven by the desire for improved accessibility and support in navigating the often cumbersome healthcare system. Key findings indicate that patients are frustrated with administrative hurdles, with 60% postponing care due to scheduling difficulties. As a result, many express a preference for AI assistance in logistical tasks, favoring 24/7 access over traditional office hours. The report also highlights patients' readiness to integrate AI into their healthcare journey, particularly for managing follow-up care and treatment plans. Approximately 70% of patients believe proactive AI check-ins could enhance their post-appointment experience, reducing confusion about treatment next steps. Nevertheless, patients remain cautious, emphasizing the need for human oversight and transparency in AI-driven support systems to foster trust. This trend signifies not only the increasing acceptance of AI in healthcare but also underscores a critical demand for effective patient engagement strategies that prioritize both efficiency and safety in care delivery.