Show HN: Munin – open-source headless HubSpot alternative (github.com)

Munin has launched as an open-source, headless alternative to HubSpot, offering a comprehensive suite of tools for CRM, conversations, outreach, CMS, knowledge base, and analytics within a unified Postgres schema. Unlike traditional CRM solutions that rely on clickable interfaces, Munin operates through a set of modular tools that agents control via APIs, facilitating seamless integration across various platforms, including customer service channels and AI models like ChatGPT. The architecture ensures a consistent permission model and audit logging regardless of whether the actions are taken by human agents or AI, enhancing operational efficiency and accountability. This platform is significant for the AI/ML community as it democratizes access to sophisticated CRM and engagement capabilities, allowing developers to build customized workflows and automate various tasks with its built-in agent runner. Key features include hybrid search capabilities, a dynamic knowledge base, and real-time conversation handling—all powered by a customizable LLM provider. With direct API access for integration and an emphasis on data privacy and consent, Munin not only simplifies the tech stack for businesses but also empowers them to leverage AI-driven strategies effectively, paving the way for more agile and responsive customer interactions.