Workers are spending hours every week 'botsitting' to make sure AI does its job properly (www.techradar.com)

A recent study by Glean highlights a growing trend among UK digital workers who spend significant time 'botsitting'—overseeing AI to ensure accuracy—rather than simply prompting AI tools. While 90% of these workers are leveraging AI, 42% feel their workplace is not fully embracing an AI-first approach. The findings suggest that, despite AI being reported to enhance individual productivity, with workers saving around 12 hours a week, a staggering 6.3 hours is dedicated to quality control and correction of errors from AI outputs, undermining overall organizational efficiency. This "hidden labor" presents a pressing quality-control issue, as one-third of AI sessions fail, leading 77% of workers to correct or redo AI-generated work recently. Glean argues that companies are misjudging AI’s impact by focusing solely on productivity metrics without accounting for these errors and time spent verifying results. As organizations seek better return on investment from AI, re-evaluating how productivity and success are measured is crucial for truly understanding the technology's effectiveness and improving its integration into workflows.