This exec offers 4 ways to be a successful innovator in the age of agentic AI (www.zdnet.com)

In a recent interview, Luke Gebb, head of global innovation at American Express, shared insights on fostering innovation in the era of agentic AI. He emphasized the importance of adaptability in a rapidly changing landscape driven by AI advancements. Gebb outlined four key practices for success: maintaining a growth mindset through continuous learning, immersing oneself in technology, embracing calculated risks, and building robust partnerships within organizations. This approach not only enhances individual effectiveness but also drives collective innovation across teams. American Express is positioning itself at the forefront of agentic commerce, with Gebb's team focusing on key innovations such as the Amex Agentic Commerce Experiences Developer Kit, which aims to facilitate trusted AI-assisted transactions. Additionally, they are enhancing customer interactions via their mobile app to provide seamless booking experiences through AI. As they prepare for the future of AI-driven commerce, Gebb predicts significant shifts in consumer behavior by 2027. This strategic readiness will be crucial for harnessing the full potential of agentic AI, highlighting the industry's commitment to building a foundation for transformative changes in how consumers engage with technology.