What one Big Law firm is doing to eliminate 'AI pilot fatigue' (www.businessinsider.com)

Cozen O'Connor, a prominent law firm with over 1,000 lawyers, is taking a strategic approach to mitigate "AI pilot fatigue," a phenomenon where teams become overwhelmed by testing numerous AI tools simultaneously. Chief Strategy and Innovation Officer Andrew Woolfe emphasizes a disciplined selection process, focusing on a few high-potential tools rather than running countless pilots. This method not only conserves the firm's time and resources but also prioritizes software that effectively enhances workflows, client outcomes, and employee satisfaction. The firm's revised strategy aligns with the surge in AI tools spurred by large language models, which has led to an influx of pitches from tech startups. Cozen O'Connor now requires clear definitions of success before testing new software, aiming for broader applicability across their teams while still remaining open to specialized solutions. Key pilots include tools like Laurel for timesheet management and DeepJudge for custom search engines, aiding the firm in its quest to optimize AI integration. Ultimately, Woolfe believes that each pilot, regardless of its success in implementation, strengthens the firm's capability to assess and adapt to new technologies, fostering a robust institutional understanding of AI.