Lowe's CEO says its AI assistant is fixing some major headaches (www.businessinsider.com)

Lowe's CEO Marvin Ellison has highlighted the significant impact of artificial intelligence on the home improvement retailer's operations during the company's latest earnings call. The AI-driven Mylow digital assistant, developed in partnership with OpenAI, is addressing key challenges in employee training by enhancing product knowledge, thereby boosting confidence among new hires. This technology not only helps employees navigate their roles effectively but also fosters better customer interactions, leading to notable improvements in in-store satisfaction and doubling online conversion rates for those utilizing the assistant. The adoption of AI is especially crucial as Lowe's operates in a challenging economic landscape, and strong performance against competitors like Home Depot underscores its effectiveness. Beyond retail applications, AI is streamlining processes for corporate teams, allowing for a shift from routine tasks to strategic initiatives, thus driving productivity gains. Ellison's proactive stance on agentic commerce further signals Lowe's commitment to integrated AI solutions, a move that is likely to reshape customer service paradigms and operational efficiency in the retail sector.