Google restricting Google AI Pro/Ultra subscribers for using OpenClaw (discuss.ai.google.dev)

Google is facing backlash from users of its AI Ultra subscription service, who have reported sudden account restrictions after integrating third-party tools, specifically OpenClaw, into their workflows. Customers, paying $249 per month, were caught off-guard by these bans, which were implemented without prior warning or clarification from Google. Many users expressed frustration over the lack of communication from support teams, leading to growing dissatisfaction and some even canceling their subscriptions in response to what they perceive as poor customer service. This incident raises significant concerns within the AI/ML community about Google's restrictive policies on third-party integrations and the effectiveness of its customer support. The company's internal investigation revealed that using OpenClaw for testing violated its Terms of Service, leading to a zero-tolerance suspension of affected accounts. This scenario not only reflects potential flaws in Google's communication but also highlights a broader issue regarding developer access to AI tools in a rapidly evolving landscape marked by competitive alternatives. As dissatisfaction mounts, users are contemplating switching to other platforms that may offer more transparent and flexible terms.