How to take AI from pilots to deliver real business value (www.techradar.com)

Organizations are increasingly recognizing the need to transition AI from pilot projects to scalable programs that generate real business value. While agentic AI offers transformative potential through improved customer experiences and cost efficiencies, many initiatives struggle to deliver meaningful outcomes, with forecasts suggesting that over 40% will be abandoned by 2027. To counteract this trend, businesses must establish a structured approach to deploying AI, focusing on clear objectives, cross-functional collaboration, and strong governance to ensure consistency and reduce the risk of isolated experiments. Successful AI programs begin with a business-first vision that defines precise goals, such as enhancing operational efficiency or customer retention. A collaborative framework involving diverse teams and robust governance is essential, embedding transparency, compliance, and ethical standards into the processes. As organizations treat AI as a dynamic system, leveraging continuous feedback and performance metrics, they are better positioned to adapt and evolve AI technologies, transforming them into potent engines for sustainable growth and competitive advantage. By laying a strong foundation, including standardized procedures and defined ownership, companies can unlock the full potential of AI, moving beyond mere experimentation to impactful execution.