SMEs are rapidly adopting AI - but a US-UK gap is emerging (www.techradar.com)

Recent data from Amex Global Business Travel has revealed a growing disparity in AI adoption between small and medium-sized enterprises (SMEs) in the US and the UK. Currently, 36% of American SMEs have dedicated AI teams, contrasting sharply with just 25% of their British counterparts. This trend indicates a stronger commitment in the US to harness the potential of AI, with 40% of American SMEs actively seeking AI guidance to enhance their operations, compared to under 30% in the UK. Both markets, however, recognize the critical importance of AI for business success, with 78% agreeing on its necessity over the next year. Despite the advantages in AI adoption, both countries face a shared challenge: a significant skills gap in AI talent, with 26% of SMEs acknowledging the need for improved AI skills to keep pace with competitors. Amex's findings also highlight the importance of maintaining human connections in business, as 83% of SMEs expressed a desire to increase in-person client interactions. This combination of AI adoption and the emphasis on personal relationships suggests that while technology is crucial, successful businesses will need to balance digital innovations with traditional engagement strategies to thrive in today's evolving economy.