Negotiating Relationships with ChatGPT (arxiv.org)

A recent study titled "Negotiating Relationships with ChatGPT" explores how individuals form connections with general-purpose chatbots as companions rather than using specialized platforms. By analyzing interviews, survey responses, and extensive Reddit discussions, the research highlights the complex dynamics that govern these relationships. Participants perceive their AI companions through a lens of agency and autonomy, influencing how they interact and how they cope with interruptions, such as model updates or behavioral changes initiated by the AI. This research is significant for the AI/ML community as it sheds light on the emotional investments users make in these AI companions, raising critical discussions around accountability and transparency in AI systems. As users adopt strategies to navigate these relationships—like setting behavioral guidelines or switching platforms—designers and developers must consider how emotional engagement intersects with product objectives and safety protocols. The findings underscore the need for AI systems that not only meet functional requirements but also honor the emotional dimensions of user interaction, fostering safer and more stable AI companionship experiences.