ChatGPT is the new WebMD (www.businessinsider.com)

More people are turning to generative AI chatbots like ChatGPT and Gemini for legal and medical inquiries, often citing these tools as their primary source of information about complex cases. This shift, highlighted by surveys revealing that 57% of consumers would use AI for legal advice and a third seek health advice weekly, is reshaping expectations surrounding professional services. Legal and medical professionals are now tasked with addressing inaccuracies that stem from generic AI-generated advice, as clients arrive with preconceived notions about their cases. This phenomenon signifies a democratization of information access, though it raises concerns about the quality and specificity of the advice provided. While generative AI enables immediate access to information, it lacks the nuance, context, and empathy fundamental to human expertise. Professionals caution that while AI can serve as a valuable preliminary resource, it cannot replace the intricate understanding required in many situations. Additionally, legal and ethical risks arise when users share sensitive personal information, creating potential violations of privacy laws. Despite these challenges, experts recognize the necessity of adapting to this new landscape, urging integration of AI tools into treatment and legal processes while maintaining critical oversight. As AI becomes an enduring part of the conversation in healthcare and law, the importance of human judgment and expertise remains paramount.