Eurostar chatbot security flaws almost left customers exposed to possible security threats (www.techradar.com)

Recent security assessments by Pen Test Partners have revealed significant vulnerabilities in Eurostar's AI-powered customer support chatbot. The flaws, including inadequate validation of older messages and an HTML injection vulnerability, could have allowed malicious inputs to propagate within the system. Fortunately, Eurostar confirmed that the chatbot was not connected to any customer databases, mitigating immediate risks of data leakage, and assuring customers that their information was never at risk. This incident underscores the growing security challenges associated with the rapid adoption of AI technologies in customer support systems. As businesses increasingly implement such tools, the attack surfaces expand, often leading to misconfigurations and vulnerabilities that put sensitive data at risk. The findings serve as a critical reminder for organizations to prioritize robust security measures and thorough testing to protect customer data as they adopt AI technologies.